Coaching Session

Question: Establish a firm commitment from Pat to improve performance and help build a better team climate. Answer: Introduction: The main aim of this coaching session is to assess the competency gap. Moreover, this coaching session will be focused on expanding the abilities as an individual, through providing assistance, support, as well as, giving the confidence that is necessary to identify and enhance on ones abilities, as well as, personal provenances. Further, this coaching session will help in the development of various skills, will improve the ones performance, will maximize the potential, as well as, will help the individual to proactively become the individual that is more focused and developed (Brown Grant, 2010). As we all know that Pat is the star employee of the company and excels in providing customer services, so I will ask Pat to share all his work experiences with us. I request Pat to make this coaching session more interesting and knowledgeable by describing his own performance, his personal situations, what were the obstacles he has to face during the execution of his work and how he managed to overcome all those obstacles to his performance. And, most importantly, what are his feelings with his performance, this job, and job satisfaction. Hence, this coaching session is basically based on the model of developing emotional intelligence amongst all of us through empathy, as well as, our listening skills. As we all know that emotional intelligence can be developed, as well as, improved through learning processes and by practicing new skills. Therefore, the coaching session focuses on empathetic listening and its benefits for the betterment and development of the organization, as well as, for developing relations amongst each other (Dahling, Taylor, Chau, Dwight, 2015). Weaknesses and strengths: As we all know that for better growth of the organization, a good collaboration among all the team members is very important. For better development of the all the employees, emotional intelligence is the integral part. Emotional intelligence is very important and necessary in planning the capability of human resources, management development, management of the adversity, adaptation to the change, for better customer service, and many more other things ("Emotional intelligence wow factor: Benefits of taking feelings into account", 2013). Therefore, effective awareness, as well as, management of one's own emotions, and of other people are the main components and part of the personality that leads to the successful accomplishments of the goal (Cherniss Caplan, 2001). As per the performance of Pats, it has been clear that he is very work-oriented and is able to complete his task with excellence. He is committed and goal-oriented. As per his performance, Pat is able to complete all his sales targets, and is having a good customer rating as well. Pat has all the qualities and potential of becoming a leader in the future. However, as per emotional intelligence is concerned, it is observed that Pat has some weaknesses like self-awareness and empathy. He is unable to work in collaboration with other employees, which is hindering the growth of the organization. GROW Model: Pat has all the working capabilities and skills that are required for achieving the targets of the organization. However, for overall growth of the organization, it is important that all the employees work as a team and have a positive attitude towards each other ("Emotional intelligence: The next big HR investment", 2009). Pat needs to develop the emotional intelligence skills in him to become an effective leader in future. His selfoffish attitude is negatively influencing the overall work climate. As Pat is lacking in self-awareness and empathetic attitude, the team is unable to rely on Pat for expertise when needed for serving the customers. Hence, it is affecting the other employees ability to manage the customers effectively. Pat needs to understand himself, his main purpose, behavior, doings, and response and understanding others, their emotions, and feelings as well. Pat needs more experience of working in collaboration with other team members. He needs to develop the quality of emotional intelligence, and he must be aware that how his behavior is affecting the serving of the customers. The quality of empathy is very important to understand how other people feel and respecting their emotions. Hence, Pat must work on developing empathetic listening skills, which is also known as reflective listening or active listening that will help him to improve mutual understanding, as well as, trust among the other employees. By working on his weaknesses, he will be able to improve his relations with other peers, which in turn will enhance the growth and development of the organization. Effective options: For reaching personal, professional, as well as, team goals, Pat needs to develop some extra skills in which he is lacking. He requires more experience of working in teams and in managing more people. He also needs to work and perform well in his role in reaching the sales targets and for better customer satisfaction. Hence, on reviewing the performance, strengths, as well as, weaknesses of Pat, it is important that Pat develops the emotional intelligence quality in him. Therefore, in order to develop that skill, it is important that Pat should work in a team and should lead a team on the small project. By doing so he will be able to interact with the team members and will work in collaboration with them for successful accomplishment of that project. Establishment of the will: For establishing the willingness from Pat to work on his weaknesses and to perform effectively, I offered Pat to work in a team. I have made the team of some employees in whose collaboration Pat will work and have assigned the targets to the team. Pat will work as a team for the accomplishment of this task and will keep in mind the perspectives of other team members and will help them whenever his help is required for expertise. He will train them wherever required and will aim to build the positive and better climate in his team. I will review the team work and its progress after the completion of the targets assigned time period. Moreover, will take feedbacks from his team members about the whole experience and will ask Pat to share what he has changed and done to build the better working climate in the team as well (Wojnar, 2011). References Akintayo, D. (2009). 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